Refurnish Collective
Service Design | UX Design | User Interface | Group Project
Project Overview
The ReFurnish Collective offers a circular furniture service to tackle environmental challenges from excessive furniture consumption. It promotes sustainable practices by disrupting overproduction paradigms and encouraging mindful furnishing, aiming to minimize waste and foster a sustainable future.
Vast volumes of working household items often end up in the landfill due to a culture of replacement, creating negative impacts on the environment.
Starting with the basics. Who, what and why.
Rampant disposal of functional household items in landfills due to constant replacement culture harms the environment and perpetuates overconsumption. Encouraging repair and reuse is crucial to curb landfill waste and environmental degradation.
The key question is: How might we encourage people to restore, rather than replace, to promote a more sustainable ecosystem? This shift is crucial as perfectly functional items contribute to environmental degradation when prematurely discarded.
Proposed solution
Our service at The ReFurnish Collective offers three main features. Our hub, a vacant warehouse in South San Francisco, enhances operations, accessibility, and community impact.
Firstly, we facilitate furniture donations to prevent items from going to landfills.
Secondly, our delivery and pick-up service ensures convenient transportation for customers.
Lastly, we provide a vendor service for businesses to update their furniture collaboratively.
Service Blueprint
This service blueprint highlights how the service will work, the touchpoints, and process flows.
Rebate opportunity
Offering a rebate for donations and receive a rebate when an old item is exchanged with a newly purchased item.
The item tags are a important part of the process for the customer and for The Refurnish Collective. It offers information about the item, the vendor who worked on it, and on some furniture items a donate and rebate ability.
Why did we choose to develop a Website instead of an App?
Websites can be accessed through a browser on any device, without the limitations of operating systems. Users can access them directly via a URL, without the need for downloading and installing. Websites are also more advantageous for Search Engine Optimization (SEO). From the perspective of market acceptance, users might be more inclined to first try a website rather than downloading an App immediately.
